When Labor Costs Become Strategy: Workforce Planning in the Age of AI
Peter San Martin Peter San Martin

When Labor Costs Become Strategy: Workforce Planning in the Age of AI

In 2025, AI was cited as a factor in 55,000 layoffs. In 2026, hyperscalers will spend $700 billion on AI capex. And 95% of enterprise AI pilots delivered no measurable P&L impact. These three numbers tell three stories — and bundling them as cause and effect is the most expensive narrative error of the year.

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We Were Wrong About Who Was Profitable — and We Had the Data to Prove It
Peter San Martin Peter San Martin

We Were Wrong About Who Was Profitable — and We Had the Data to Prove It

In 2003, I was part of Altam Global Intelligence — the consulting practice built on ALG Software's HyperABC platform. A global air express leader came to us with a spreadsheet that said their banking customers were unprofitable. The spreadsheet was wrong. Structurally, causally, dangerously wrong. Pedro San Martín of Asher & Company tells the story of how the CAM-I Cross, 106 activities, and a 16x faster implementation methodology inverted an entire customer profitability ranking — and why that same question drives every Decision-to-Value engagement we do today.

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The Price of Not Knowing What a Chequing Account Costs
Peter San Martin Peter San Martin

The Price of Not Knowing What a Chequing Account Costs

In the early 2000s, I was part of the ALG Software team that deployed Metify ABM at Scotiabank's Canadian Banking division. For the first time in the bank's history, management saw the fully loaded, activity-traced cost of each retail product. The silence in that room was unforgettable. A standard personal chequing account cost CAD $487 per year to operate. The bank was charging CAD $180. Pedro San Martín of Asher & Company tells the story of what Metify revealed — and why the 93x cost gap between a branch transaction and a digital one is the most important number in retail banking that most banks have never calculated.

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The Planning System That Had Nothing to Plan With
Peter San Martin Peter San Martin

The Planning System That Had Nothing to Plan With

North America's largest home appliance manufacturer spent 30 months and USD 5.1 million building an EPM system that couldn't answer a single strategic question. The problem wasn't the technology — it was the sequence. SAP BPC came first. SAP PaPM came second. The cost model never came at all. Pedro San Martín of Asher & Company shows why building planning before costing is the most expensive mistake in enterprise performance management — and how Oracle EPM fixed it by starting where every model must start: with the cost.

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The Bank That Was Growing Itself to Death
Peter San Martin Peter San Martin

The Bank That Was Growing Itself to Death

A regional bank posts its best revenue year on record — loans up 34%, NII at a five-year high. The CFO has a single number that tells a completely different story: RAROC at 6.2% against a 12% hurdle. Pedro San Martín of Asher & Company shows how Oracle EPCM PCM traced USD 37 million in annual economic value destruction hiding inside the bank's most celebrated relationships — and why growing faster was making the institution weaker.

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When the Tax Shelter Becomes the Burning Building
Peter San Martin Peter San Martin

When the Tax Shelter Becomes the Burning Building

A pharma multinational running operations across Florida, Mexico, Colombia, Spain, and the Dominican Republic had a BEPS-compliant transfer pricing structure — and a profitability problem no one could explain. Pedro San Martín of Asher & Company shows how Oracle EPCM Profitability and Cost Management exposed a USD 57.8M cost gap hiding in plain sight, and why the real battle wasn't with the tax authority. It was with the operating model.

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The Pricing Lever Most CFOs Ignore: Why 1% Price Improvement Beats 5% Cost Reduction
Peter San Martin Peter San Martin

The Pricing Lever Most CFOs Ignore: Why 1% Price Improvement Beats 5% Cost Reduction

A 1% price improvement generates 12.3% ROI improvement — nearly 5x the impact of cutting fixed costs. Yet fewer than 3% of companies manage pricing with the same rigor they apply to cost reduction. This article reveals why pricing is the largest blind spot on most P&Ls, and how connecting cost-to-serve data to your pricing waterfall changes everything.

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Getting the Right Level of Detail in a Profitability & Cost Model
Insights Peter San Martin Insights Peter San Martin

Getting the Right Level of Detail in a Profitability & Cost Model

Most profitability models fail not because of bad data, but because of bad design. This IMA PCM SIG whitepaper presents nine principles for calibrating the right level of detail — including a case where reducing activities by 88% produced better decisions. By Pedro San Martin, Chair of the IMA Profitability & Cost Management SIG.

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Profitability Without an Owner: Why Banks Fail Where It Matters Most
Peter San Martin Peter San Martin

Profitability Without an Owner: Why Banks Fail Where It Matters Most

In a quarterly board session, a CFO asked which strategic projects had improved return on assets. The CFO looked at the COO. The COO looked at the CEO. Silence. "We haven't mapped those links yet — but we're sure they're there." That exchange, from a regional bank operating across five Caribbean islands, captures a problem more common than it should be: organizations running 31 active strategic initiatives with only 5 tied to measurable financial outcomes. Profitability isn't a KPI. It's an architecture — and most companies have never assigned it an owner.

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The Mine That Knew Too Much and Decided Too Little
Peter San Martin Peter San Martin

The Mine That Knew Too Much and Decided Too Little

In 2003, I was part of the PwC team deployed to Industrias Peñoles at Mina Proaño — one of the deepest silver mines in the world, operating since 1554. Silver was under pressure. Costs were rising. And nobody could tell management which parts of the mountain were worth digging. This is the story of how PeopleSoft ABM and Metify Predictive Planning built the first zone-level profitability map in the mine's 450-year history — and forced the hardest operational decision I've seen in twenty years of EPM work.

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Are We Controlling Costs — or Designing Value?
Strategic Finance, Thought Leadership Peter San Martin Strategic Finance, Thought Leadership Peter San Martin

Are We Controlling Costs — or Designing Value?

When a CFO gets handed a 15% opex cut with no reinvestment plan, cost discipline has replaced strategic discipline. This article explores how CFOs can lead strategic transformations using frameworks like Fit for Growth, Cost-to-Serve, and Design-to-Margin. True profitability doesn't come from tightening the belt — it comes from knowing, with surgical precision, where every dollar creates value.

AUTHOR: Peter San Martin (ya está bien)

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